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Custom BluGame Terms of Service

Version of: November 4, 2026

Also available in: PL · ES · FR · DE

This is a convenience translation. In case of any discrepancy, the Polish original is legally binding.

1. Who we are and what the service is

1.1. The “Custom BluGame” service is provided by elementk, Polish tax ID (NIP) 7590004958 (“we”), contact: contact@blugame.eu.

1.2. Custom BluGame is a paid subscription that lets a venue or event organizer (the “Customer”) personalize the look and content of the BluGame app as seen by players physically present at its location. The scope of the service is described on the Custom BluGame and How it works pages.

1.3. The BluGame player app remains free and works without Custom. Custom does not change the rules of the games, except for options explicitly described (e.g. flexible Ace in 21, choice of word categories in Impostor).

1.4. The Customer may be a legal entity, an organizational unit, or an adult natural person with full legal capacity. Custom BluGame is not intended for minors — by creating an account and entering into the agreement, the Customer represents that they meet this requirement.

2. Seller and payments

2.1. Payments, billing, VAT and invoicing are handled by Paddle as Merchant of Record: Paddle.com Market Limited (United Kingdom) or — depending on the Customer’s country — Paddle.com Inc. (USA) or Paddle.com (Canada) Ltd., as shown at checkout. The purchase is also subject to Paddle’s Checkout Buyer Terms.

2.2. Price: €10 net per month or €100 net per year; for the Custom AI plan: €20 net per month or €200 net per year. VAT, where due, is added by Paddle; the final amount including tax is shown before payment. Prices are stated in euro. Paddle may charge the payment in the currency of the Customer’s country, converting the amount at the rate shown at checkout before payment; the amount in that currency may differ from the euro price. This applies to all payments for Custom BluGame, including the fee for a trial period (section 2.4) and token packages (section 2.8).

2.3. The subscription renews automatically for the next billing period until it is cancelled.

2.4. The Custom plan may be offered with a free trial period, and the Custom AI plan with a paid trial period (currently 7 days for €2 net, charged immediately at purchase). The length, price and terms of the trial period are shown at the time of purchase. Payment card details are collected already at the start of the trial period. If the Customer does not cancel the subscription before the trial period ends, it automatically converts to a paid subscription, at the price shown at the time of purchase. The fee for a paid trial period is not credited towards the first subscription payment. The plan cannot be changed in the panel during the trial period.

2.5. Changing plan and billing period. In the panel the Customer may change the plan (Custom ↔ Custom AI) and the billing period (monthly ↔ yearly), except during a trial period, while a payment is overdue, and when the subscription is ending or paused. Before confirming, the panel shows the amounts involved in the change (including VAT, where due). When switching to Custom AI, and on every change of billing period, an amount proportionate to the remaining part of the period is charged immediately to the saved card, and Custom AI is active immediately with the full pool of editor tokens. When switching from Custom AI to Custom, the change takes effect immediately: the Customer loses access to the AI editors, and the unused part of the fee is credited towards the following payments. Tokens from purchased packages stay on the Customer’s account and can be used after returning to Custom AI.

2.6. Editor tokens (AI). The AI editors (the game editor and the Quiz question-bank assistant) are part of the Custom AI plan and consume tokens. The Custom AI plan includes a pool of editor tokens for the model indicated in the panel; its balance is shown in the panel. The pool is shared by both editors and is renewed every month (on the monthly plan with the subscription payment, on the yearly plan automatically every month from the payment date), and any unused part does not carry over to the next period. During the trial period of the Custom AI plan a separate pool applies, of the size stated at purchase.

2.7. Token usage. The number of tokens used depends, among other things, on the length of the conversation, the draft sent to the editor and the selected AI model. Tokens are tied to a specific AI model and cannot be exchanged or converted between models. The plan’s pool is used first, and once it is exhausted, purchased tokens for the same model. When the tokens for the selected model run out, the editor is unavailable for that model until the pool is renewed or a token package is bought. We may apply technical limits (e.g. message length, number of requests over time) to protect the service from abuse. The AI editors are an assistive tool: their suggestions may be inaccurate, and the Customer checks them before publishing (sections 5.5–5.10).

2.8. Token packages. The Customer of a venue on the Custom AI plan may buy token packages as a one-time payment; the size, AI model and price of the package are shown at purchase. Purchased tokens are tied to the venue and to the indicated model (e.g. a Sonnet package works only with the Sonnet model), are separate from the plan’s pool and do not expire while the subscription lasts. Tokens bought for a venue without the Custom AI plan are not used until that venue switches to Custom AI. After a change to the Custom plan the AI editors stop being available, and purchased tokens remain assigned to the venue and can be used after returning to Custom AI. After the subscription ends, purchased tokens remain assigned to the venue until the end of the data-retention period under section 4.2, after which they are deleted together with the venue and are not transferred to a new subscription. The refund rules for token packages are set out in the Refund and cancellation policy (section 7).

3. Setup and operation of the service

3.1. After purchase, the Customer receives access to the panel (a token shown only once — the Customer is responsible for storing it) and the details needed to set up the centralka app.

3.2. The personalization is delivered to players by the Customer’s device (the centralka), which periodically renews the venue certificate (valid for about 36 hours, renewed roughly every 24 hours). For this, the Customer’s device must have internet access and keep its screen on while broadcasting.

3.3. Loss of internet connection or expiry of the certificate does not interrupt games in progress; it means new players who join lose the personalization until the certificate is renewed.

3.4. The service is provided with due care, without a guarantee of uninterrupted availability. Planned features described as “in preparation” are not part of the service until they are launched.

4. Cancellation, non-payment, termination

4.1. The Customer may cancel the subscription at any time (link in the message from Paddle, the Paddle customer portal, or e-mail to contact@blugame.eu). The service keeps working until the end of the paid period.

4.2. If payment fails or the subscription is cancelled, the personalization switches off automatically, within about 36 hours of the payment expiring. Configuration data stays in the panel for 30 days after the subscription ends and is then deleted.

4.3. We may suspend or end the service if these terms are breached (section 5), subject to the rules in the Refund and cancellation policy.

5. Rules of use

5.1. The Customer is responsible for the content entered in the panel (logo, welcome texts, house rules, names) and declares that it holds the rights to it and that it does not infringe the law or third-party rights.

5.2. No gambling. BluGame is a platform of social games with no money winnings. The Customer must not use Custom to organize gambling, betting, or games for real money or prizes of monetary value contrary to the law. Texts entered in the panel may concern only points or friendly arrangements.

5.3. Unlawful, offensive or misleading content, and attempts to circumvent security measures (including impersonating other venues), are prohibited.

5.4. The Customer may not resell access or use one subscription for several independent locations.

5.5. Customer content. The content that the Customer's centralka shows to players — including logos, welcome texts, house rules, names, quiz questions and answers, and games created in the editor, including with the help of a language model (AI) — is the Customer's content. The Customer alone decides whether to enter it and share it with players.

5.6. No verification. We do not verify, approve or pre-moderate Customers' content. To the fullest extent permitted by law, we are not responsible for that content, in particular for its lawfulness, accuracy or completeness, or for the consequences of sharing it with players. The output of the AI-assisted editor is a proposal; checking it before it is shared is the Customer's responsibility.

5.7. Customer's responsibility. The Customer is responsible for their content towards players, third parties and us. A Customer who is a business will indemnify us against third-party claims arising from the Customer's content where they result from the Customer's breach of the law or of these terms.

5.8. Reporting content. Content that is unlawful or in breach of these terms can be reported to contact@blugame.eu, stating a description of the content, the name or ID of the venue and the reasons. Once we have credible knowledge of such content we may remove it, switch off the personalization or suspend the service (section 4.3). This does not create a duty to monitor content or mean that we assume responsibility for it. Sections 5.5–5.10 do not limit consumers' rights or mandatory provisions of law (see section 7.2).

5.9. Prohibited content and uses. The Customer must not use Custom BluGame, including the game editor (also with AI), to create, share or promote, in particular:

5.10. The list in section 5.9 is illustrative and does not exhaust the notion of content that is unlawful or in breach of these terms. Paddle's Acceptable Use Policy and the rules of the app stores (Apple, Google) may further restrict permitted content. We may remove content, switch off the personalization or suspend the service if Paddle, an app store or the law requires it (sections 4.3 and 5.8).

6. Changes to the service

6.1. We may develop and change Custom features. We give at least 14 days’ notice of significant changes that reduce the scope of the service, and the Customer may then cancel the subscription.

7. Liability

7.1. Towards Customers who are businesses, our liability is limited to the fees paid over the last 12 months, and we are not liable for lost profits, to the extent permitted by law.

7.2. The provisions limiting liability do not limit the rights that consumers have under mandatory law.

8. Consumers

8.1. If the Customer is a consumer, the rights arising from consumer-protection law apply, including the right of withdrawal described in the Refund and cancellation policy.

9. Final provisions

9.1. Polish law applies, without prejudice to mandatory provisions of the consumer’s country of residence.

9.2. Contact and complaints: contact@blugame.eu; we reply within 14 days.